How to change the language in vicidial

step by step guide to change language in vicidial

Description:  How to change the language in vicidial

How to change the language in vicidial

  Introduction:

Vicidial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 

Video tutorial Link

  Vicidial Language:

  In Vicidial the Languages feature gives you the option of using a different set of phrases for your admin and agent web screens

By default the Vicidial installed with English Language for the Admin and Agent interface, But it also support other languages like

Spain,German,Greek,French,Italian,Japanese,Dutch,Polish etc

For upto date vicidial supported languages check out the below link.

http://vicidial.org/translations/

Note: Few in the list only support Language for AGENT interface, Few others supports both Admin and Agent Interface.

Example : In that list, a  file mentioned with ALL Refers that language Supports both Admin and Agent portal, If only AGENT mentioned it will support only Agent Portal.

  Steps to enable other Language in vicidial

As part this tutorial i am installing Spanish language, same steps to be followed for other languages.

  Step 1: Enable Language Option

Login to you Vicidial Admin Portal 

ie: https://ip/vicidial/admin.php

Navigate to the menu:

ADMIN > SYSTEM SETTINGS

Enable the below settings

Enable Languages : 1

Language Method : MYSQL

  Step 2: Modify Language Permission for Admin

Navigate to USERS > SHOW USERS

Click modify for the Admin user and enable below Option

Modify Language : 1

  Step 3: Adding New Languages in Vicidial

Download your latest Language file from the below link

http://vicidial.org/translations/

example Spanish file : LANGUAGE_ALL_es_Spanish_20190718-094833.txt

open the file in text pad and copy the content.

Login to the Vicidial admin portal

navigate to the menu

ADMIN > LANGUAGES

Click > Add A New Language
Add the below details

Language ID                 : 10001
Language Description:spanish Language
Language Code            : es   ; two letter of the country code
Admin User Group    : All Admin User Groups

Press Submit

Next Click Import Phrases on TOP

Select the Language ID : 10001

Import Action : Add and Update Phrases

Import Data : Paste the Content copied in Step 3

Press Submit.

Click back same Language ID and Set Active to Y to activate this Language

  Step 4: Language Selection For ADMIN and Agent

ADMIN

For admin to change to new language, either you can select 

 Change Language link 

or

Set the new Language as default Language.

navigate to 

ADMIN > SYSTEM SETTINGS

Default Language : 1001-spanish

 AGENT:

Agent too have the Option to select the Language while logging to agent portal

or admin can set a default language.

Navigate to USERS > SHOW USERS

Click Modify for any agent id and select below option

User Choose Language 

Selecting 1 will Provide option for agent to select a language.
Select 0 will not provide option to select language, 

Selected Language: 1001-spanish

if above option is set 0 this is the default language for agent interface.

  Conclusion:

You can follow the same steps to enable other languages , you can all the languages supported by the vicidial.

Keep check the link http://vicidial.org/translations/ for any updates or modifications for the language which you have installed