Description: How to Configure Press 1 Survey Campaign in vicidial or goautodial
Topic : Video Tutorial for For configuring Press 1 survey campaign in vicidial or goautodial
VICIdial Open-Source Contact Center Suite
VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
In this Blog i will be showing you few Tips to Harden/Securing the Vicidial.
What is Press 1 Survey Campaign
In Vicidial we are adding the ability to dial out and have the customer presented with a question to which they can respond by pressing a phone button(DTMF) key before the call is sent on to an agent or another destination
Click on the below youtube video for press 1 survey campaign configuration
Note:
It should be mentioned that if you are planning on doing this kind of calling to consumers in the USA, as of September 1, 2009 you will have to have written permission from each person you are calling allowing you to do so according to FTC regulations. For more information on this, go to the FTC regulations section of the manual which is located after the Tutorials or go to the FTC website at http://www.ftc.gov .
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