Wiki Article Vicidial admin Manual latest

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Vicidial Admin and agent manual

VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.

The VICIDIAL MANAGER MANUAL -

This manual was written by the creator of VICIDIAL with complete descriptions of all functions that are available to Managers including screenshots of actual VICIDIAL administration screens.

The VICIDIAL AGENT MANUAL -

This manual was written by the creator of VICIDIAL with complete descriptions of all functions that are available to Agents including screenshots of actual VICIDIAL agent screens. This is not a manual on the VICIDIAL manager web pages although managers will benefit from reading it.