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Issue Vicidial , Goautodial blank white empty Audio Store

Estimated read time: 1 min

 Description: vicidial or Goautodial Audio store displaying blank screen


vicidial audio store blank

Due to Misconfiguration you  will face this issue, below are the steps to get rid of this issue.

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Step 1: Enabling the audio store
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Log in to the vicidial admin portal with admin rights
http://server ipaddress/vicidial/admin.php

go to ADMIN--SYSTEM SETTINGS

Central Sounds Control Active :       1
Sounds Web Server                 :  enter your server ip

Note:  if you are accessing your server remotely then enter you Public IP.

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Step 2: Audio store folder
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Goto ADMIN tab , click on the Audio Store link, as show below

Admin  
Call Times  
Shifts  
Phones  
Templates  
Carriers  
Servers  
Conferences  
System Settings  
Screen Labels  
System Statuses  
Voicemail  
Audio Store                  
Music On Hold    

Once Clicking on the Audio Store , a folder will be created under the linux  webdirectory , but due to permission issue sometimes it will not be created , due to this audio store displays a white screen.

To overcome this issue we need to manually create that folder with necessary permission

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Step 3:  Creating the Audio Store folder
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Goto Admin page,
click ADMIN-SYSTEM SETTINGS.

Now you can see a new line  Called "Sounds Web Directory" with random words as show below

"sounds web directory      :     2s3rczywss8g73czyffpyfj2rptp7n   "

copy those random words

Now SSH the server using  Putty client
go to  cd  var/www/html    folder

create a folder with the same name show above 

mkdir  2s3rczywss8g73czyffpyfj2rptp7n

give permission to that folder
chmod 777 2s3rczywss8g73czyffpyfj2rptp7n

***done***
Now upload your voice files and check the audio store 

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