vicidial server showing the server ip as 127.0.0.1:mask2

How to update Vicidial Server IP from 127.0.0.1:mask2

Topic:vicidial server showing the server ip as 127.0.0.1:mask2

How to replace server ip 127.0.0.1:mask2 in vicidial database.

  Overview:

VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling

  Issue: Server IP 12.7.0.0.1:mask2

    While installing vicidial or vicibox if there is no network card available or not detected, the vicidial will update his sever ip as 127.0.0.1:mask2 in its database, which will further cause the time sync issue, failed to register the extensions.

  Workaround

    Identify the actual ip address of the server, by typing the below linux commands

ifconfig 

or

ip a

    copy the server address configured in the active interface, if multiple interface configured with multiple ip then choose the one to be used for the vicidial access.

Run the below command to change the IP from 127.0.0.1:mask2 to actual theIP address of the server

/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=127.0.0.1:mask2

The above command prompt you to enter the actual server IP, paste the IP or type the sever ip, followed to the server ip will be updated in the vicidial database.

its better to reboot the server once followed to this workaround.