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This is my personal Blog, all the contents posted here is based on my day to day work experience and shared the same in this blog. Most of the contents in this blog is related to Asterisk, Vicidial, Goautodial, Freepbx 

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VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 

VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well

Asterisk is a Open source Communication software , You can use Asterisk to build communications applications, things like business phone systems (also known as IP PBXs), call distributors, VoIP gateways and conference bridges.