Description: video tutorial for vicidial scratch install in centos 7 with asterisk 13
vicidial step by step installation video guide
Part 1 : Installing Centos 7 for vicidial installation
Part 2: Installing pre requisites software for vicidial
Part 3: Asterisk dahdi libpri installation
Part 4: Vicidial installation steps.
Part 5: Post vicidial installation basic configuration.
What is Vicidial:
VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.
The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.
The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings
VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.
The software suite also includes a from-scratch software installation document, full English versions of the web-clients and admin pages(and functional versions of several other languages), and is designed to work with an Asterisk system that has Zap/DAHDI(T1/E1/PSTN) telco lines or VOIP(IAX or SIP) trunks and many different kinds of softphones and hardphones. This group of applications is designed to run on top of almost any version of Asterisk so no messing around with the Asterisk source code is necessary.
Conclusion:
Same Steps applicable to centos 6 , asterisk 11,
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