How to vicidial soundboard avatar

Description: How to create soundboard or avatar in vicidial

Below is the video tutorial to create soundboard or avatar in vicidial. 

||VICIdial Open-Source Contact Center Suite

VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 

Iframe script :

<iframe allowtransparency="true" frameborder="0" height="500" scrolling="auto" src="../agc/vdc_soundboard_display.php?user=--A--user--B--&amp;pass=--A--pass--B--&amp;bcrypt=OFF&amp;soundboard_id=889988" style="background-color: transparent;" width="100%"> </iframe>

Follow the below Youtube Video to configure the vicidial soundboard or avatar

 VICIDIAL Avatar Soundboard

The Vicidial open source call center platform in its release after Version: 2.12 has included a feature long awaited by off shore outsourced call centers: An Avatar Soundboard.

For those not familiar with Avatar call center software, the concept is simple.  Essentially, instead of a live operator speaking directly to a customer on the phone, instead the operator will play pre-recorded sound files back to the customer on the phone.  This is useful in many cases, including agents that may understand english speakers, but have thick accents  that are difficult to understand by customers over the phone.  Additionally, by using Avatar agents, recorded responses are universal in voice and tone and thus can be planned in advance