Vicidial Answering Machine Detection -AMD
Topic: How to enable Answering machine detection in vicidial
VICIdial Open-Source Contact Center Suite
VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
In this Blog i will be showing you how to enable answering machine detection in vicidial
What is Answering Machine Detection (AMD)
Answering machine detection (AMD) is a machine recognition technology used in Call center Dialers to filter or auto detect the Answering machines like IVR, Voicemails . The main purpose is to send Live Human answered calls to the Agents.
Vicidial AMD
Vicidial uses the Asterisk AMD function as there answering machine detection technology, follow the below steps to enable the answering machine detection in vicidial
Steps: Enabling AMD in Vicidial
Step 1: Go to your campaign modify page and click the detail view
Step 2: search for word routing extension
Step 3: change the routing extension to below numbers (default will be 8368)
8369 : if you are using autodial /predective dial campaign
8373 : if you are using press 1 survey campaign
Step 4: Set AMD Type : AMD
Step 5: Set AMD Agent Route Options: Enabled
Step 6 :Set Wait for silence Options : 2000,2,30
Step 7 :SUBMIT
Step 8: Now goto ADMIN > Settings Containers
Step 9: Click AMD_AGENT_OPT_yourcampaignname
Step 10: add the below in containers entry
HUMAN,HUMAN
NOTSURE,TOOLONG
MACHINE,INITIALSILENCE
Step 11.Submit
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