Description:How to enable AMD in vicidial - how to enable answering machine detection in vicidial
VICIdial Open-Source Contact Center Suite
VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
In this Blog i will be showing you how to enable answering machine detection in vicidial
1. Go to your campaign modify page and click the detail view
2. search for word routing extension
3. change the routing extension to below numbers (default will be 8368)
8369 : if you are using autodial /predective dial campaign
8373 : if you are using press 1 survey campaign
4. AMD Type : AMD
5. AMD Agent Route Options: Enabled
6. Wait for silence Options : 2000,2,30
7. SUBMIT
8 Now goto ADMIN > Settings Containers
9. Click AMD_AGENT_OPT_yourcampaignname
10. add the below in containers entry
HUMAN,HUMAN
NOTSURE,TOOLONG
11.Submit
also check
ail detection