Hosted Vicidial server starts from $39 Contact Us Buy Now!

How to answering machine detection in vicidial

Estimated read time: 1 min

Description:How to enable AMD in vicidial  - how to enable answering machine detection in vicidial

vicidial answering machine detection



  VICIdial Open-Source Contact Center Suite

VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer.  It is capable of inbound, outbound, and blended phone call handling. 
In this Blog i will be showing you how to enable answering machine detection in vicidial

1. Go to your campaign  modify page and click the detail view
   
vicidial AMD

2. search for word  routing extension
 
vicidial AMD detections
3. change the routing extension to below numbers (default will be 8368)

    8369   :   if you are using autodial /predective dial campaign
    8373   :   if  you are using press 1 survey campaign 

4. AMD Type : AMD
5. AMD Agent Route Options: Enabled
6. Wait for silence Options : 2000,2,30
7. SUBMIT

8 Now goto ADMIN > Settings Containers 
9. Click AMD_AGENT_OPT_yourcampaignname
10. add the below in containers entry 
HUMAN,HUMAN
NOTSURE,TOOLONG

11.Submit

also check
ail detection

Post a Comment

Cookie Consent
We serve cookies on this site to analyze traffic, remember your preferences, and optimize your experience.