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Troubleshoot Vicidial Auto dial issue in PRI trunks

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Description: Vicidial - Goautodial  Auto Dial not working in PRI Trunks, but manual dial works fine.

vicidial autodial fails to connect


In vicidial or goautodial auto dial calls are not landing to agents while using PRI trunk , but manual call works

Workaround :
Option 1
:  Set the Correct callerid in campaing, ask your PRI vendor for the correct digits to be set as callerid  for eg: last 4 digit of your PRI pilot no or last 8digit or last 10 digit or 11 digit.


Option 2:
Get the actual callerid of your PRI line
Use the below dialplan in carrier


exten => _9X.,1,Set(CALLERID(num)=Your Number)
exten => _9X.,n,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,n,Set(_Missing_CLID1=${CALLERID(all)})
exten => _9X.,n,Dial(${TRUNK}/${EXTEN:1},30,tToR)
exten => _9X.,n,Hangup()


also change the default dialplan under extensions.conf

exten => 8368,1,Playback(sip-silence)
exten => 8368,n,Set(CALLERID(all)=${Missing_CLID1})
exten => 8368,n,AGI(agi://127.0.0.1:4577/call_log)
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,n,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
exten => 8368,n,Hangup()


Credit to Pankaj post in goautodial
https://goautodial.org/boards/3/topics/9339?r=9584#message-9584

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