Hosted Vicidial server starts from $39 Contact Us Buy Now!

How to Vicidial Recording for manual dial calls

Estimated read time: 1 min

Description  : How to record calls which are dialed directly from Phone either softphone or hardphone in vicidial or goautodial

Introduction:
By default Vicidial have the option to record all the calls made via Agent Panel / Campaign.
But Sometimes you need to record the calls which are dialed from  phones / extensions directly

Solution:

There are two methods to enable recording

1. Either Change the Phone Context of the Phones to defaultlog  as shown below screenshot
    which will enable the recording for the calls dialed directly from that phone.
    Goto  ADMIN -- Phones -- modify the phone


Vicidial Recording direct calls


2. Or Add the Below dialplan in your extensions.conf

exten => _99X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y)
exten => _99X.,n,Dial(SIP/trunkname/${EXTEN:2})
exten => _99X.,n,Hangup

where 99 is the prefix

Note:
If you want a report and download the recording,  then
create a userid (users-add a new user) with the same extension number

then go to that userid , click user stats
were you can find the Recordings, along with download link, date of call


Also check
asteirsk Iptables
vicidial scratch install
dialplan entry tutorial

Post a Comment

Cookie Consent
We serve cookies on this site to analyze traffic, remember your preferences, and optimize your experience.