Description : How to record calls which are dialed directly from Phone either softphone or hardphone in vicidial or goautodial
Introduction:By default Vicidial have the option to record all the calls made via Agent Panel / Campaign.
But Sometimes you need to record the calls which are dialed from phones / extensions directly
Solution:
There are two methods to enable recording
1. Either Change the Phone Context of the Phones to defaultlog as shown below screenshot
which will enable the recording for the calls dialed directly from that phone.
Goto ADMIN -- Phones -- modify the phone
2. Or Add the Below dialplan in your extensions.conf
Goto ADMIN -- Phones -- modify the phone
2. Or Add the Below dialplan in your extensions.conf
exten => _99X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y)
exten => _99X.,n,Dial(SIP/trunkname/${EXTEN:2})
exten => _99X.,n,Hangup
where 99 is the prefix
Note:
If you want a report and download the recording, then
create a userid (users-add a new user) with the same extension number
then go to that userid , click user stats
were you can find the Recordings, along with download link, date of call
Also check
asteirsk Iptables
vicidial scratch install
dialplan entry tutorial