ERROR: Vicidial-The file does not have the required number of fields to process it
Description: vicidial - the file does not have the required number of fields to process it
Issue:
while uploading leads in vicidial , sometimes you will get the above error.
Solutions:
below are the few troubleshoots to resolve the above issue / error
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Troubleshoot 1: Proper file with appropriate columns and fields.- Make sure you use Text Tab delimated or CSV file.
- with proper field columns as per the below link
- Lead format download link
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Troubleshoot 2 : uploading leads with custom fields
- while uploading leads with custom field use custom layout radio button selected in the lead upload page. and map the columns
- Use the same file format as said in troubleshoot 1 - csv /texttab delimated
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Troubleshoot 3 : missing of perlmodules
if you are uploading excel sheet then you need some perl/cpan modules to be installed
command to get into cpan cli
perl -MCPAN -e shell
once you are in cpan cli type the below commands and make sure you get ok output
or rerun the same commands to get output as uptodate
- install Spreadsheet::WriteExcel
- install Spreadsheet::ParseExcel
- install Spreadsheet::XLSX
- install Spreadsheet::Read
once you rerun the above command make sure you get the output as below
cpan[2]> install Spreadsheet::WriteExcel
Spreadsheet::WriteExcel is up to date (2.40).
also give permission
chmod -R 777 /var/www/html/vicidial
chown -R apache:apache /var/www/html/vicidial
chown -R apache:apache /var/www/html/vicidial
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