Vicidial Lead upload - file Required fileds Failed to process
Topic: vicidial The file does not have the required number of fields to process it
Overview:
VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. VICIdial has a full featured predictive dialer. It is capable of inbound, outbound, and blended phone call handling.
Issue:
While uploading leads data in vicidial either csv or excel sheet, you will see the below error
The file does not have the required number of fields to process it
Solutions:
below are the few troubleshoots to resolve the above issue / error
Troubleshoot 1: Proper file with appropriate columns and fields.
Make sure you use Text Tab delimited or CSV file format
with proper field columns as per the below lead format file downloaded from below link
Lead format download link
Troubleshoot 2 : uploading leads with custom fields
while uploading leads with custom field use custom layout radio button selected in the lead upload page. and map the columnsUse the same file format as said in troubleshoot 1 - csv /texttab delimated
Troubleshoot 3 : missing of perl modules
If you are uploading excel sheet then you need some perl/cpan modules to be installed
command to get into cpan cli
perl -MCPAN -e shell
once you are in cpan cli type the below commands and make sure you get ok output
or rerun the same commands to get output as UpToDate
install Spreadsheet::WriteExcel
install Spreadsheet::ParseExcel
install Spreadsheet::XLSX
install Spreadsheet::Read
once you rerun the above command make sure you get the output as below
cpan[2]> install Spreadsheet::WriteExcel
Spreadsheet::WriteExcel is up to date (2.40).
also give permission to vicidial web folder (optional)
chmod -R 777 /var/www/html/vicidial
chown -R apache:apache /var/www/html/vicidial
Support:
For professional support reach me on skype:striker24x7Check out by Youtube channel https://youtube.com/c/striker24x7