Issue No Live Calls Waiting Vicidial / Goautodial

 Description: No Live Calls Waiting Vicidial / goautodial

description: vicidial No Live Calls Waiting

Below are the possible causes and solution to get rid of this issue.

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Option 1: Hopper Issue

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• Check the Leads in Hopper under the respective Campaign
• Set the Hopper Level minimum to 500.

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Option 2:  Improper Dial Status

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• Check the dial statuses included in the Campaign 
• If the new leads are to be dialled then make sure   Dial Status NEW must be added
• If you are redialing the Leads , then make sure the respective List is resetted and the  respective dial statuses(BUSY,NA,PM) are added in Campaign

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Option 3: Hard Disk issue

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• Due to insufficient space in Hard disk you might face this issue
• type df -h in linux shell to check the freespace in the system harddisk
• if Hard disk shows full (0%)  then you have to free up the space or increase the disk size. you might delete the recording from the below folder

          /var/spool/asterisk/monitorDONE/ORIG

     /var/spool/asterisk/monitorDONE/MP3  or WAV or GSM

• Once Deleting or Increasing the size of the Hard disk , repair your mysql, it might also crashed due to insufficient space , below is the command 

    mysqlcheck -u root -p --auto-repair --check --optimize --all-databases

     click here for details on mysql repair

• reboot

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Option 4: Server Crash due to Power Outage ,

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• Due to improper shutdown or due to power outage  the Mysql might get Crashed, as said above run the mysql repair command and reboot the system

       mysqlcheck -u root -p --auto-repair --check --optimize --all-databases

   click here for details on mysql repair

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Option 5: Call Time issue,

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• Check the Local Call Time set in the Campaign.
• if not sure about Local Call Tim,  set the  Local Call Time to 24hrs

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Option 6: NULL status junk in Mysql ,

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• Delete NULL status in the mysql vicidial_auto_calls tables
• follow the below step to delete

            mysql -p

            password:  (if it is goautodial then vicidialnow is the password,  vicibox: vicidial)

            mysql> use asterisk

     mysql> DELETE FROM vicidial_auto_calls where channel IS NULL;

• reboot the machine 

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Option 7: unfinished call in vicidial_auto_calls,

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• Check any unfinished calls in vicidial_auto_calls table

          mysql -p

    mysql -p

         password:  (if it is goautodial then vicidialnow is the password,  vicibox: vicidial)

         mysql> use asterisk

   mysql> select * FROM vicidial_auto_calls;

if any unfished calls delete all calls from vicidial_auto_calls

   DELETE * from vicidail_auto_calls;

  

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ALso see:

solving Vicidial time synchronization error ClickHere

vicidial scratch install guide ClickHere

For support contact  skype :striker24x7