Issue vicidial time synchronization Error

 description: vicidial time synchronization error

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Error :
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There is a time synchronization problem with your system, please tell your system administrator
How to resolve the Time synchronization error in goautodial or vicidial.

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The major cause for this error is
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1.The vicidial based system is using  MeetMe conference , These MeetMe Conference Bridge requires a timing resources like  Dahdi or Zaptel.  if they are not loaded poperly then time sync error occurs
2.wrong System timing . different timing in server and agent systems
3.wrong time set for DB time , PHP time , server Time
4.Not updated the New server ip for the vicidial /goautodial 

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Troubleshoot 1: dahdi issue
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make sure the dahdi/zaptel driver is installed properly

If you are not using any telephony cards then you need to use the dummy drivers

type:   modprobe dahdi_dummy

          dahdi_cfg -vvvvv

          asterisk  -vvvvvr

          module unload chan_dahdi.so

          module load chan_dahdi.so

Now login as agent and check whether the problem arises

For those using asterisk telephone cards like digium , sangoma ,allo use the below links 

Digium     sangoma               allo

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Troubleshoot 2: wrong system time
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check the server time ,
type  date  in the linux console ,  it will display the current server time.  if the server time and timezone is wrong follow the below commands to change it.
rm /etc/localtime
ln -sf /usr/share/zoneinfo/Asia/Kolkata /etc/localtime
rdate -s time-a.nist.gov
chkconfig ntpd on
ntpdate pool.ntp.org
/etc/init.d/ntpd start

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Troubleshoot 3: php time and db time
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Check the phptime and db time from the Vicidial report section as show below

if the php time is different then follow the below setps

vi /etc/php.in

search for word    date.timzone  ,  uncomment it and appropriate time zone as show below
date.timezone = Asia/Kolkata

then reboot the server

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Troubleshoot 4: IP update in the db
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If you have changed your server ip, dont forget to run the ip update script.
type the below command to update
/usr/share/astguiclient/ADMIN_update_server_ip.pl
and follow the onscreen steps , once done reboot the server and login as agent and check 

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Troubleshoot 5: USB time stick
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If you have very big setup of vicidial , then Dahdi_dummy will not be sufficient to provide time source , so you can use the Sangoma voice time sync USB stick

Link:https://wiki.sangoma.com/sangoma-wanpipe-voicetime

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if you have installed vicibox and encounter this issue  ,you may try the solution from below link

https://itgala.xyz/vicidial-there-is-a-time-synchronization-problem-with-your-system-please-tell-your-system-administrator/

Time synchronization Error,there is a problem of time synchronization in your system .please contact your administrator,

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